Return Policy

Return & Refund Policy

At CHANNEL FLOW  DIGITAL PTE. LTD., we follow consistent service and return standards for all orders. The following rules apply to all return and refund requests.

Return Eligibility

Items are eligible for return only if all of the following requirements are met:
  • Return requests must be submitted within 30 calendar days from the date the order is delivered.
  • All items must be unused, unworn, undamaged, and in original new condition without scratches or signs of use.
  • Items must be returned with all original accessories, gift boxes, and original packaging.
  • A valid order number or order confirmation email is required for all return requests.
We reserve the right to refuse returns that do not meet the above conditions.

Non-Returnable Items

The following items are not eligible for return unless received damaged, defective, or incorrectly shipped by us:
  • Final Sale items
  • Gift cards
  • Customized, personalized, and engraved jewelry
  • Items with signs of wear, damage, misuse, or alteration after delivery

Return Process

All returns must be pre-approved by our support team. Please contact service@exquisitejewelryco.com to obtain return instructions before sending back any items. Unauthorized returns may be delayed or rejected.
Approved returns must be sent to our return address: Shanghai Street, Prince Edward, Kowloon, Hong Kong.
Return shipping fees are the customer's responsibility for non-quality related returns. We cover return shipping fees only for damaged, defective items or our shipping mistakes.

Damaged, Defective or Incorrect Items

If you receive damaged, defective, or wrong items, please contact us within 7 calendar days upon delivery with your order number and clear photographic evidence. We will review your case and provide a suitable solution. Issues reported after this period will not be accepted.

Refund Terms

Once we receive and inspect your returned items, we will notify you of the result. Approved refunds will be processed to your original payment method. Bank processing times may vary, typically taking 3–10 business days.
Original shipping fees are non-refundable for non-quality-related returns. All refunds are processed exclusively through the original payment method, with no alternative refund options available.

Exchanges

Exchange service is not guaranteed for all orders. If you need to change size or style, please contact our support team. Shipping fees for non-defect exchanges are at the customer’s expense.

Order Cancellation

Please contact us immediately if you wish to cancel your order. Orders that have been processed, packed, or shipped cannot be cancelled. Custom orders are final once production begins and cannot be cancelled.
We adhere to consistent service standards for all after-sales requests to ensure a reliable and pleasant shopping experience for every customer.