Return Policy

At Exquisite Jewelry Co., we accept returns in accordance with the policy below.

  1. Return Eligibility

To be eligible for a return:
The item must be returned within a reasonable return window from the date of delivery
The item must be unused, unworn, and in its original condition
The item should be returned in its original packaging where possible
Proof of purchase, such as the order number or confirmation email, must be provided

We reserve the right to deny returns that do not meet these conditions.

  1. Non-Returnable Items

The following items may not be eligible for return unless they arrive damaged or incorrect:
Items marked as final sale
Gift cards
Personalized or custom-made products
Items showing signs of wear, damage, misuse, or alteration caused after delivery

  1. Return Process

Before sending back any item, you must contact us at service@exquisitejewelryco.com to request return instructions. Unauthorized returns may be delayed or refused.

Approved returns should be sent to the following return address:

Shanghai Street, Prince Edward, Kowloon, Hong Kong

Customers are responsible for return shipping costs unless the return is due to a damaged item, defective item, or fulfillment error.

  1. Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or incorrect, please contact us promptly at service@exquisitejewelryco.com with your order number and clear photos of the issue. We will review the matter and work with you toward an appropriate resolution.

  1. Refunds

Once a returned item is received and inspected, we will notify you whether your refund has been approved. If approved, the refund will be issued to the original payment method. Processing times may vary depending on your payment provider or financial institution.

Original shipping charges are generally non-refundable unless otherwise required by law or unless the return is caused by our error.

  1. Exchanges

We do not guarantee direct exchanges. If you would like a different item, size, or style, we recommend contacting customer support for assistance.

  1. Cancellations

If you need to cancel your order, contact us as soon as possible. Orders that have already been processed or shipped may no longer be eligible for cancellation.