FAQ

  1. What products do you sell?
    We offer a range of jewelry products, including necklaces, bracelets, earrings, rings, and other fashion jewelry accessories.

  2. How can I contact customer support?
    You can contact us by email at service@exquisitejewelryco.com.

  3. How long does shipping take?
    Estimated delivery time is typically 10 to 20 business days, depending on the shipping method selected, destination, customs processing, and local carrier operations.

  4. What are your shipping rates?
    Expedited Shipping: $8.99
    Free Shipping: Free for orders of $49.00 and above
    Standard Shipping: $5.99 for orders from $0.00 to $49.00

  5. Do you accept returns?
    Yes. We accept returns in accordance with our Return Policy. Returned items must be sent to the designated return address provided in our policy or by customer support.

  6. Where should I send my return?
    Returns must be sent to the following designated return address:

Shanghai Street, Prince Edward, Kowloon, Hong Kong

Please contact us before returning any item so we can provide return instructions and help confirm eligibility.

  1. Can I cancel or change my order?
    If you need to cancel or modify your order, please contact us as soon as possible at service@exquisitejewelryco.com. Once an order has been processed or shipped, we may not be able to make changes.

  2. What should I do if my order arrives damaged or incorrect?
    Please contact us promptly at service@exquisitejewelryco.com and provide your order number and clear photos of the issue so we can review and assist you.

  3. How do I know if my order was placed successfully?
    You should receive an order confirmation email after your purchase is completed. If you do not receive one, please check your spam or junk folder or contact us for assistance.

  4. Do you offer refunds?
    Approved refunds are issued according to our Return Policy after the returned item is received and inspected.